Working Through COVID-19

Part 6 of 7

In 2021, a year after the arrival of a novel Coronavirus in Texas caused the University to make unprecedented changes in its operations, we asked some of our staff, “What has it been like to work at UT Dallas during the COVID-19 outbreak?” Here are their responses.

Part 1 | Part 2 | Part 3 | Part 4 | Part 5 | Part 6 | Part 7

Elena Galli Grant

Working at UT Dallas during the COVID-19 outbreak has been a challenge, but I am impressed with the resiliency of our team and the fact that everyone has stepped up to ensure we are providing the best possible service to our customers during this time.

We successfully made the switch to all on-line permit sales, removed physical decals in favor of virtual permits, virtualized all of our departmental forms, increased our ability to provide service via email, phone, and Teams messaging, and made DART GoPass the standard bus pass option.

I feel it is important to note that all of these items have been goals of our department for months, and even years! So although the pandemic has completely changed our way of business and brought its own set of challenges, I am encouraged by the fact that the steps we took years ago to move towards streamlined services has paid off immensely! I do not think we would have been able to manage our services remotely if not for the actions we took in previous years.

Elena Galli Grant
Assistant Director
Parking & Transportation Services


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